Shipping Policy
Shipping Policy
Brand: [Your Brand] | Support: [support@email.com] | Phone: [phone number]
Warehouse: [City, State/Region, Country] | Effective Date: [Month Day, Year]
1) Order Processing
- Handling time: 1–2 business days (Mon–Fri; holidays excluded). Peak seasons may add 1–2 days.
- Cutoff: Orders placed after 12:00 noon (local time) process the next business day.
- Pre-orders/Backorders: Estimated ship dates appear at checkout and in your confirmation email.
2) Shipping Methods & Estimates
Available methods and estimated arrival times are shown at checkout based on destination, weight, and service level. Times below are typical after dispatch and not guaranteed.
| Region | Economy | Expedited | Express |
|---|---|---|---|
| USA (contiguous) | 3–7 business days | 2–4 business days | 1–2 business days |
| USA (AK/HI/territories) | 5–12 business days | — | 2–4 business days |
| Canada | 5–10 business days | 3–7 business days | 2–4 business days |
| EU/UK | 5–12 business days | 3–7 business days | 2–5 business days |
| AU/NZ | 7–15 business days | 4–8 business days | 2–5 business days |
| Other International | 7–20 business days | 5–12 business days | 3–7 business days |
Weather, customs, and carrier constraints may extend delivery times.
3) Rates, Free Shipping & Taxes
- Real-time rates are calculated at checkout.
- Free shipping threshold: Orders ≥ [amount + currency] ship free via the lowest tracked method in eligible regions.
- Sales tax/VAT is collected where required. For international shipments, the receiver is responsible for import VAT, duties, and brokerage fees unless stated otherwise at checkout.
4) Product Notes (Mushroom Coffee)
- Store sealed bags in a cool, dry place away from heat and sunlight.
- We do not ship to countries/regions that restrict import of coffee powders or functional foods. If a parcel is refused by customs, we will assist with documentation; refunds are per the Return Policy.
- For freshness, large orders may ship in multiple boxes (split shipments).
5) Tracking
- You’ll receive a shipping confirmation with a tracking link once the parcel leaves our warehouse.
- Tracking visibility varies by carrier and country; some milestones may update with delay.
6) Address Accuracy & Delivery
- Please provide a complete, accurate address (including apartment/suite, access codes, and a reachable phone number).
- Re-delivery, address correction, or storage fees charged by the carrier due to incorrect/incomplete addresses may be billed to the buyer.
- We can ship to PO Boxes/Army Post (APO/FPO/DPO) [Yes/No – choose one]. If not available, please use a physical street address.
7) Delivery Issues (Lost/Damaged/Short)
- If a parcel arrives damaged or is missing items, photograph the outer box, inner packaging, and product and contact support within 72 hours of delivery.
- If tracking shows Delivered but you cannot locate the parcel, check with household members/neighbors and contact the carrier and our support within 7 days.
- Once delivered to the address provided, risk transfers to the recipient per carrier policy.
8) Subscriptions (if applicable)
- Recurring orders ship on your chosen schedule. You can modify, pause, or cancel any time before the next billing date via your account.
- Orders already generated for the current cycle may not be canceled; see Returns for options after delivery.
9) Changes & Support
- To request address changes or hold delivery, contact us before dispatch: [support@email.com] or [phone number].
- We may cancel and refund orders created due to obvious system/typographical errors or potential fraud to protect customers.
10) Policy Updates
We may update this Shipping Policy from time to time. The latest version is effective as of the date above.
